RETURN POLICY
PLEASE NOTE THAT WE DO NOT OFFER FREE RETURNS, FEES APPLY.
Vixin Paris returns
Is it possible to return my order?
Yes, you can.
If you are not satisfied with the items you have ordered, you can return them within 30 days of receipt. In this case, the order must meet the following conditions:
1. The order must contain all original parts, components and packaging, arriving exactly as the product.
2. The product must have been handled normally; any breakage due to improper handling is excluded.
3. Products for which hygiene is important must be thoroughly cleaned before starting the return process.
4. The product has been found to be defective upon receipt.
5. We reserve the right to charge the customer for shipping costs.
6. A return will be processed within 7 working days and, if the conditions are met, will be officially accepted within this period.
We reserve the right to refuse returned items if we suspect that they have been used or damaged through negligence not attributable to Vixin Paris.
How do I return my order?
If your order meets the above conditions, you will need to follow the steps below to initiate the returns process:
- Send an e-mail to: info@vixin-paris.com
- Make sure the e-mail contains the following information:
Order number
Reason for return request
Photo of product in case of breakage
Customer's first name + surname
Customer address
We will then provide you with the return address. Never send the return to sender; we will provide you with the correct address after receiving your request.
You, the customer, are responsible for the return shipping costs.
VIXIN PARIS
The consumer has a right of withdrawal in accordance with the following provisions if the consumer is a natural person who concludes a legal act for purposes that are not primarily related to his or her commercial or professional activity:
A. CANCELLATION CONDITIONS
Right of withdrawal
The withdrawal period is 14 days from the day on which you or a third party designated by you, other than the carrier, received the last goods.
As we work with a fully automated system, orders are executed as soon as they are placed. Consequently, we cannot interrupt the shipping process until delivery, and no refunds are possible before receipt of the goods.
To exercise your right of withdrawal, you must inform us, Vixin Paris, in a clear statement (e.g. by e-mail) of your decision to withdraw from this contract. The withdrawal is completed when we have received the goods. The cost of returning the goods is borne by the purchaser.
Registration of shipments in transit
As our goods are shipped from Asia, there may be longer transit times over which we have no control. If the goods are already on their way to you, cancellation is not possible. Please wait until you receive the goods before returning them to us. You can, of course, inform us of your cancellation in advance.
In order to guarantee a prompt return, we ask you to send us a shipping confirmation.
Consequences of withdrawal
If you withdraw from this contract, we must reimburse you for all payments we have received from you, with the exception of delivery costs (unless you have chosen a delivery method other than the cheapest standard one we offer), without delay and at the latest within fourteen days of receiving your notice of withdrawal and the goods.
For this refund, we will use the same means of payment as those used for the original transaction, unless otherwise agreed; under no circumstances will you be charged for this refund.
ALL RETURNS WILL BE SENT TO OUR CENTRAL WAREHOUSE IN ASIA AT THE CUSTOMER'S EXPENSE.
