SHIPPING
Below is the average delivery time for all our packages:
- Once an order has been placed, we take 1 to 3 working days to process it. On weekdays, it takes one working day, but if you order on a Friday evening or over the weekend, it may take a little longer.
- Once your order has been processed, it will be dispatched and delivery takes an average of 8-12 working days.
We strive to make the ordering and delivery process as simple as possible for our customers. However, if you have any further questions or concerns, please do not hesitate to contact our customer service team. Below, we explain how your order will be processed and delivered.
Placing an order
The “store name” ordering process is as simple as it gets. First of all, you need to go to the product page and add the product you want to your shopping cart. To do this, click on the black “Add to cart” button.
It's important to check that you've selected the right variants. If everything is in order, click on the “Proceed to checkout” box. On the information page, you'll need to enter the correct delivery details. Make sure all information is correct. Once you've entered the information correctly, you can click on the “Continue shipping” button.
On the “Shipping” page, you can check the address information you have entered. Please note that every shipment is free of charge. As a sign of our appreciation to our customers, we always cover the shipping and delivery costs. You can now continue by clicking on the “Proceed to payment” box.
Payment options
In the payment options, you can choose between different payment methods. At hellostella.com, all payment options are SSL-encrypted, which means you can always rely on a secure payment environment:
- Klarna (deferred payment)
- Credit card (AMEX, Mastercard, Maestro, Visa)
- Paypal account
- EPS
- Immediate payment
Once you have selected the correct payment method, click on the “Finalize order” box and you will be redirected to your chosen payment method. Follow the instructions on this page to finalize your order. If you have any problems with your order, you can always contact us.
Delivery charges
We cover the shipping costs for every order. All our products are delivered to you free of charge. There is also no minimum order quantity required.
Shipping your order
Have you found the perfect look or accessory on our site? Then you'll want to enjoy it as soon as possible! That's why we make sure your order is processed and shipped as quickly as possible.
To ensure that we can offer fair prices for our products, we have chosen to group packages in large quantities and ship them out in one go once we have reached the minimum quantity. We hope you understand and are willing to help us create a better, healthier world.
To ensure that your order ships today, please contact us via e-mail provided below. Our service team will be happy to advise you on the most suitable solution.
info@vixin-paris.com
